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Microsoft Outlook

Ensure you have created an email account on your Hosting Control Panel (or utilise the email account Hosting Impact created for you – refer to your Welcome Email for username and password information)

• Open up Microsoft Outlook

• Click on Tools - Refer to Fig A below

Fig A

• Click on Email Accounts – Refer to Fig B below:

Fig B

• Click on Add new account - Refer to Fig C

Fig C

• Click on Pop 3 – Refer to Fig D

FIG D

• Change all circled “your domain” for your domain name.

• Type in your password

• Change the SMTP server information to your ISP (the company you utilise for your internet access) eg mail.optusnet.com.au Please refer to SMTP information guide for more information on how to find this.

• Click on Test account settings.

• You should have all ticks come up. If not read the error message and double check all your information. (Some Bigpond users may be required to put in their username and password for bigpond the first time you send an email)

• Click next

• Congratulations !!! you have set up your email account.

• Ref to Fig E below:

Fig E

Click Finish.

Congratulations !!! you have now completed your email setup.

• Please note: You may be required to re-enter your password the first time you send/receive from this new email account .

• Please note: Your username for your emails is always the full email address eg info@yourdomain.com not just info. This will cause problems for you if you do not use the full email address at any time your username is requested.

Troubleshooting:

• Can’t send email?

Double check your ISP smtp is the same in your new email address as per instructions. Any problems with outgoing mail is your ISP server.